COVID 19 UPDATE
We want you to be comfortable staying at Hillingford B&B and know more about our COVID 19 policy.
The guidance regarding visitors to the Isle of Man is regularly updated to keep up with changes around the world. On 1 April 2022, the Isle of Man lifted all travel restrictions for vaccinated and unvaccinated travellers. This means:
*No isolation or testing requirements for either vaccinated or unvaccinated travellers.
*No requirement to complete a travel declaration.
Click here Travel & borders (gov.im) for the latest guidance regarding travel to the Isle of Man.
We have answered some of our regular questions below, but if you have any other queries or concerns, please don’t hesitate to contact us.
What happens if a guest tests positive for COVID-19 whilst staying at Hillingford B&B?
From 1 April 2022, there is no longer a legal requirement for people with COVID-19 infection to self-isolate in the Isle of Man. If a guest tests positive and lives on island, they should return home and follow the latest advice Covid19 (gov.im).
If a guest is from off island, the advice is to stay within their accommodation/room and keep their distance where possible from other people whilst they are symptomatic. If they do need to leave the accommodation while they are still symptomatic, they should take appropriate steps to reduce the chance of passing the infection to others and follow advice from Government website above.
Please note that guests who test positive are NOT able to use any shared areas at Hillingford B&B (only their own bedroom), and would be required to wear a mask. Hillingford B&B is also NOT able to provide any food for lunch or evening meals.
What happens if a guest is still symptomatic at the end of their scheduled booking and cannot travel?
If the guest is still symptomatic with COVID-19 at the end of their scheduled booking and we have other bookings for the room, the guest will NOT be able to stay at Hillingford B&B and will need to source other accommodation. It is the guest's responsibility to cover any costs of additional accommodation required either at Hillingford B&B (only if available) or elsewhere. We strongly recommend you contact your Travel Insurance Provider to ensure you have adequate cover before your stay.
What happens if I test positive for Covid-19 before my booking and have to cancel my stay?
If there are no travel restrictions imposed by Government, cancelling due to COVID 19 will be treated as any other illness or cancellation. Unfortunately we cannot offer you a refund and the standard cancellation policy will apply. We always recommend our guests have relevant travel insurance in place.
What happens if the Isle of Man closes the borders or premises are forced to close by Government?
An exception to our non-refundable deposit is if our premises are forced to closed by Government (e.g. due to COVID 19), or guests cannot travel to the Island due to the borders being closed by Government. We will do our best to transfer your deposit to a new booking when available. The transferred booking prices will be based on the latest rates at the new booking time. We will only consider a refund if the borders are closed so you cannot travel to the Island, and we cannot agree another suitable booking date.
Can you guarantee the properties are clean?
Like other providers, we cannot guarantee that our property is free from all infections, however we have undertaken a detailed risk assessment in order to protect our guests, and make the environment as safe as possible. We have an enhanced cleaning regime, with particular attention to shared areas and touch points. We pride ourselves on the level of cleaning at Hillingford B&B, and follow a detailed cleaning checklist. Sanitiser is provided on all shared entry points and guests are requested to use this before entering the premises, before using the shared areas, and before accessing our breakfast buffet. Our breakfast tables are also placed more than 2 metres apart to promote social distancing at meal times.
We are only a small B&B and have a maximum of 6 guests at any one time.